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At Stryx RG Shop, we are committed to delivering your rhythmic gymnastics gear with care and efficiency. Below are the details of our shipping and delivery process:
Shipping Methods & Costs
We offer various shipping methods to ensure the best possible delivery experience for our customers. Shipping costs will be calculated at checkout based on your location, the weight of your order, and the chosen shipping method.
Processing Time
Once your order is placed, it will be processed within 1–2 business days (excluding weekends and holidays). You will receive an order confirmation email, followed by a shipping confirmation email with tracking information once your order is dispatched.
Delivery Times
Delivery times vary depending on your location and the shipping method selected. Here are general delivery time estimates:
- Within UAE: 3–7 business days
- International: 7–14 business days (Currently not available)
Please note that delivery times are estimates, and actual delivery may take longer due to factors beyond our control, such as customs processing or carrier delays.
Order Tracking
Once your order has been shipped, we will send you a tracking number so you can monitor the progress of your delivery. You can track your order via the shipping carrier's website.
International Shipping
We are pleased to offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees that may be applied upon arrival in the destination country. These charges are not included in the price of your order or the shipping fee.
Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or regional regulations. If this applies to an item in your order, we will contact you promptly to discuss alternative options.
Lost or Damaged Packages
While we make every effort to ensure that your order arrives in perfect condition, accidents can happen. If your package is lost or damaged during transit, please contact us at support@stryxrgshop.com within 48 hours of receiving your order. We will work with the carrier to resolve the issue and ensure you receive the appropriate solution.
Customer Responsibility
Please ensure your shipping address is correct before completing your purchase. We are not responsible for delays or misdeliveries due to incorrect or incomplete address information.