Refund policy

At Stryx RG Shop, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags attached. Please note that leotards, undergarments, grips, and customized items are non-returnable for hygiene and safety reasons, unless the product is damaged or defective.

In the event that your return is approved, we will process your refund within 7–10 business days, and the amount will be credited back to your original payment method. However, please be aware that original shipping costs are non-refundable, and customers are responsible for the cost of return shipping unless the item received is incorrect or defective.

Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product. If you receive an item that is defective or incorrect, please contact us within 48 hours of delivery with relevant photos and your order details. Our customer support team will assist you in resolving the issue as quickly as possible.

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us at support@stryxrgshop.com. We’re here to help and ensure that your experience with us is seamless.